Tanzania Women’s Bank Ltd (TWB) is a bank established under the Company Act No. 212 of 2002 for the purpose of providing access to a full range of financial services for its customers, targeting mainly customers with low income comprising of small businesses, small and medium enterprises (SMEs) with special focus and emphasis on women entrepreneurs. We seek to recruit dynamic, honest, result oriented and committed persons to fill the following vacant positions.
Senior Customer Advisor (1 Post)
Job Summary: The Job holder reports to the Branch Accountant, team leader, charged with the responsibility to ensure that the branch customers are provided with efficient current, savings and correspondence services, while minimizing losses to the bank.
Key Roles, Responsibilities
• To attend to customer enquiries promptly and courteously.
• To open new customer accounts by following the laid down account opening procedures.
• To process customer bankcard requisitions by following the procedures manual.
• To monitor overdrafts and loan position of customers.
• To call day’s work in order to authenticate previous work transactions.
• To order and issue cheque books to the right customers.
• To scrutinize customer cheques, and other customer instruments presented for payment in order to ascertain their accuracy and authenticity before payment authorization.
• To receive and send messages for transfer of funds.
• To post entries after authorization by the Departmental Manager.
• To process inward and outward cheques clearance from other Branches and other banks.
• To make payments by signing vouchers and cheques up to the authorized limit only.
• To file promptly various documents for future reference.
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• To post vouchers and other transactions in the correct accounts with the correct amounts.
• To authenticate the genuineness and accuracy of customers payment requests before authorization.
• May perform added administrative responsibilities as directed by Supervisor
• To carry out any other related duties as may be assigned by the Supervisor.
To approve opening, closing and transfer of savings accounts in line with approval limits;
To approve customers transactions that are above the approval limit for bank clerks;
To scrutinize Telegraphic Transfer, Mail Transfer, and Banker’s Cheques application forms and verify their correctness for mailing;
To scrutinize Bankers’ Payment vouchers for correctness and sign Banker’s Payment checks, check the mail transfer registers and verify their correctness for payment;
To check outstanding Mail Transfer, Telegraphic Transfer, and Bankers Payment and query the respective branches on delayed collection so as to clear any outstanding transfers and ensure speedy payment;
To check the outward bills for collection (OBCs) to ensure they have been correctly prepared so as to minimise any losses to the bank;
To check and authorize for payment fixed deposits receipts and respective vouchers presented for payment to ensure they are correct;
To check and scrutinize cheques with substantial amounts presented at the counter for crediting the respective accounts;
To manage correspondence between the branch, customers, other branches and head office to ensure adequate responses to issues raised;
To attend to customers who wish to withdraw or deposit safe custody articles in the strong room;
To prepare vouchers for customers who purchase treasury bills and foreign exchange bills for collection;
To manage staff under the customer services department to ensure they provide efficient services to the Bank customers.
Knowledge and skills: Has good knowledge of various bank products, and is aware of customer preferences; is conversant with banking operations manuals and circulars; is computer literate in standard computer applications.
Qualifications: Degree or Advanced Diploma in banking, finance, accounting, marketing, economics or any related disciplines and at least 5 years experience in banking industry grade one branch.
Interested and suitably qualified individuals should visit our Website: www.womensbank.co.tz for more details and forward their applications enclosing a detailed CV and copies of professional certificates, name and address of two referees and submit/post hard copied to the below address by 19th May, 2011. Applications should be addressed to:
Managing Director;
Tanzania Women’s bank Limited;
Old Post Office, Mkwepu Street;
P.O.Box 72604;
Dar es Salaam.
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