Tanzania Women’s Bank Ltd (TWB) is a bank established under the Company Act No. 212 of 2002 for the purpose of providing access to a full range of financial services for its customers, targeting mainly customers with low income comprising of small businesses, small and medium enterprises (SMEs) with special focus and emphasis on women entrepreneurs. We seek to recruit dynamic, honest, result oriented and committed persons to fill the following vacant positions.
Customer Advisor (1 post)
Job Summary: Report to Senior Customer Advisor, ensure that the branch customers are provided with efficient savings and correspondence services, while minimizing losses to the bank.
Key Roles, Responsibilities:
* To attend to customer enquiries promptly and courteously. * To open new customer accounts by following the laid down account opening procedures. * To process customer bankcard requisitions by following the procedures manual. * To monitor overdrafts and loan position of customers. * To call day’s work in order to authenticate previous work transactions. * To order and issue cheque books to the right customers. * To scrutinize customer cheques, and other customer instruments presented for payment in order to ascertain their accuracy and authenticity before payment authorization.
* To receive and send messages for transfer of funds. * To post entries after authorization by the Departmental Manager. * To process inward and outward cheques clearance from other Branches and other banks. To make payments by signing vouchers and cheques up to the authorized limit only. * To file promptly various documents for future reference. * To post vouchers and other transactions in the correct accounts with the correct amounts. To authenticate the genuineness and accuracy of customers payment requests before authorization. * To carry out any other related duties as may be assigned by the Supervisor. * Ensure proper control on opening of new customer savings accounts, and transfer and closure of savings accounts in line with bank procedures; * Ensure customers are attended promptly and courteously at all times; * Respond to customer inquiries on bank balance, and other issues related to account management; * Ensure correct and genuine entries on customer savings accounts; * Ensure proper filling of vouchers and customer’s records relating to savings transactions; Authorize payments to customers based on the TWB chart of approval; * Authenticating vouchers, forms and registers; * Control the issuing of customer identity cards to prevent forgeries; Ensure timely and accurate posting of the days transactions.
Knowledge and skills: Has good knowledge of bank operations, in particular savings account management; is computer literate in standard computer applications.
Qualifications: Holder of Degree, Advanced Diploma education with at least 3 years in branch banking operations; Good communication skills.
Interested and suitably qualified individuals should visit our Website: www.womensbank.co.tz for more details and forward their applications enclosing a detailed CV and copies of professional certificates, name and address of two referees and submit/post hard copied to the below address by 19th May, 2011. Applications should be addressed to:
Managing Director;
Tanzania Women’s bank Limited;
Old Post Office, Mkwepu Street;
P.O.Box 72604;
Dar es Salaam
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